Privacy Policy

1. Information We Collect

Personal Information You Provide

When you register for our programs, contact us, or use our services, we collect information you voluntarily provide:

• Name and contact details (email address, phone number)
• Billing and payment information for course enrollments
• Educational background and professional experience (when relevant to program placement)
• Communication preferences and feedback you share with us
• Any additional information you include in forms or correspondence

Automatically Collected Information

Our website collects certain technical data automatically when you visit:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent on our site, and navigation patterns
• Referring website or source that directed you to us

We use cookies and similar technologies to gather this information. You can control cookie settings through your browser preferences, though some site features may not work properly if you disable them.

2. How We Use Your Information

We use the information we collect for specific, practical purposes:

Service Delivery and Communication

• Processing your enrollment in training programs and managing your account
• Sending course materials, updates, and important administrative messages
• Responding to your questions and providing customer support
• Notifying you about upcoming courses, schedule changes, or program updates

Business Operations and Improvement

• Analyzing how people use our website to make it better
• Understanding which programs are most valuable to our community
• Processing payments and maintaining financial records as required by Thai law
• Preventing fraud and maintaining the security of our systems

3. Data Sharing and Third Parties

We don't sell your personal information. Period. But we do share data with specific partners who help us run our business:

Service Providers

We work with trusted third-party companies that help us deliver our services. These include:

• Payment processors who handle financial transactions securely
• Email service providers for course communications and updates
• Website hosting and technical infrastructure providers
• Analytics services that help us understand site usage

These partners are contractually required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, complying with Thai regulatory requirements, or protecting the rights and safety of WiseVolt, our students, or others.

Business Transfers

If WiseVolt is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you if this happens and if different privacy practices will apply.

4. Your Rights Under Thai Law

Thailand's Personal Data Protection Act (PDPA) gives you specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us using the information at the end of this policy. We'll respond to your request within 30 days as required by Thai law.

5. Data Security Measures

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. Our security practices include:

• Encryption of sensitive data during transmission using industry-standard SSL/TLS protocols
• Secure storage systems with restricted access controls
• Regular security assessments and updates to our systems
• Staff training on data protection and privacy best practices
• Secure payment processing through PCI-compliant providers

While we work hard to protect your data, no online system is completely secure. We encourage you to use strong passwords and be cautious about sharing sensitive information online.

6. Data Retention and Deletion

We keep your personal information only as long as needed for the purposes described in this policy or as required by law.

After these periods, we securely delete or anonymize your data so it can no longer identify you personally.

7. International Data Transfers

While WiseVolt operates primarily in Thailand, some of our service providers may store or process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

• We only work with providers who comply with recognized data protection standards
• Contracts with international providers include data protection clauses
• We assess the privacy laws of countries where data may be processed

By using our services, you understand that your data may be transferred to and processed in countries outside Thailand.

8. Children's Privacy

Our programs are designed for adults in professional settings. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email to registered users when changes materially affect your rights
• Providing a summary of key changes on our website

We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our site. Here's what we use:

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The site won't work properly without them.

Analytics Cookies

We use these to understand how visitors interact with our website—which pages are most popular, where people spend time, and how they navigate. This helps us improve the site experience.

Preference Cookies

These remember your preferences and choices, like language settings or region, so you don't have to set them every time you visit.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they're being sent. Keep in mind that disabling cookies may affect site functionality.